What is Dynamics 365 Customer Service?

Dynamics 365 Customer Service Definition

Dynamics 365 Customer Service is a module for Customer Service automation that streamlines tracking customer issues through cases, record all interactions, and many more CRM-related functions.

Dynamics 365 Customer Service allows your company to be more productive by improving your staff and your clients’ experience. Build stronger engagement from your customers by empowering your sales/support teams. Centralizing your clients’ information while monitoring and improving your customers satisfaction allow your company to acquirement customers and keep them for life.


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