How to Improve Sales, Customer Service and Financial Operations with Dynamics 365 Business Central Apps

Succeeding in today’s business environment requires leveraging technology to manage finance, sales, and financial operations across the globe. For a business to succeed in this economy, their ecosystem needs to perform in real-time, automate and simplify functions, protect future business outcomes, and maximize productivity.  

Dynamics 365 Business Central is unique from all other ERP systems  because it empowers users to utilize the Microsoft stack and work inside of MS Outlook while handling financials, sales, purchasing, CRM and other related tasks.  

Let’s look at the key Business Central applications that can help drive your sales, customer engagement, and financial operations.  

Microsoft Dynamics 365 for Finance and Operations 

Dynamics 365 for Finance and Operations enables businesses to succeed globally by adapting locally to diverse workforces and changing laws with regulatory features covering 37 countries and 42 languages. Dynamics 365 for Finance and Operations is GDPR ready, helping the organization respond to data subject request with the Person search report.  

Global Electronic Reporting 

Global Electronic Reporting features configurable e-invoicing, making it easy to adapt to frequent regulatory changes. Finance and Operations provides 50+ workspaces, each with rich views of analytics and processes tailored by roll. Workspaces give real-time insight to big picture performance with drill-throughs and details on every transaction. Hundreds of out-of-the-box reports give a detailed view in the business processes on various dimensions. Customizable tools help support local and international laws, making it easier to generate end of month reports. 

Predict Future Outcomes 

Using historical data, Finance and Operations helps organization predict the future. AI, machine learning, and predictive analytics give strategic insight on upcoming cash flow, enabling better decisions, actions, and outcomes. A common challenge for organizations is predicting when customers will pay. Slow and inconsistent payment restrict cash flow and inhibit both long term planning and daily performance. Through analyzing customer’s payment history, Dynamics for Finance and Operation predicts when invoices will be paid. It also provides organization strategies to maximize the probability of getting paid on time. 

Automate and Simplify Business Processes 

Dynamics 365 for Finance and Operations simplifies financial operations with tools like vendor invoice automation, vendor collaborations, quote-to-cash, budget planning, budget control, expense management, and recurring invoices. Inter-company movements and regular financial consolidations are simplified as a benefit of using a shared chart of accounts. Configurable data management tools make it easy for organizations to integrate external data and automate approvals. 

Dynamics 365 for Finance and Operations tightly integrate with Office 365, enabling you to work efficiently with Outlook, Skype, and Excel. Finance and Operations empowers productivity on the go with mobile apps like expense management, vendor invoice approvals, vendor collaboration, and more. These apps also work in offline mode for environments with low or no connectivity. Accelerate into the future of global business. 

Microsoft Dynamics 365 Customer Service 

As your company’s capabilities grow, it’s more important than ever for your team to effectively understand how your customer engages across sales and service channels. With this, you’ll be able to win more deals, increase margins, and earn customer loyalty in a crowded marketplace. Here’s how Dynamics 365 Customer Service can help you achieve that: 

Better Customer Engagement 

Microsoft Dynamics 365 for Customer Service helps by providing a built-in virtual assistant that solves common problems on the spot. And for more complicated questions, tech agents are able to distill thousands of pages of information in an instant, reducing overall wait times and boosting their effectiveness. 

The bottom line is you no longer have to worry about your customer’s experience. 

By gaining a 360-degree view of customer engagement, the whole company can see where improvements need to be made. You are also able to close more deals more quickly and increase profits by automating the configure, price, and quote processes for your increasingly complex portfolio of products, services, and products-as-a-service, with PROS Smart CPQ for Manufacturing. 

You will have no more “let me transfer you,” and no more scrambling for pricing information. 

There will be just quick solutions that are leaving your competitors in the digital dust. 


HP was able to do the same thing with their customer support experience. Since implementing the Microsoft Dynamics 365 AI solution for customer service, they can now better serve more than 600 million technical support contacts yearly. 

Customers conversationally interact with virtual agents, and HP support staff use the solution’s database of customer issues to identify trends and areas for improvement. 

But that’s not all. Customers are now empowered to solve issues on their own terms with self-service solutions. HP addresses 70 to 80% of their customer issues with digital tools. 

Not only is this driving customer loyalty for HP, but it’s also providing their sales team with invaluable insights when it comes to creating revenue-driving relationships. 

Contact us to help you get started with your Dynamics 365 Business Central implementation and its’ application integrations.