Dynamics 365 comes in many ‘flavors’ or focus areas. Dynamics 365 Sales is one of them. Dynamics 365 Sales is a sales-focused customer relationship management (CRM) system. It is included in the Sales Professional and Sales Enterprise licenses, and it was created in order to accommodate a salesperson’s daily activities: tracking your pipeline, importing leads, managing follow-ups, creating quotes, integrating with Outlook, keeping track of customer-specific information, knowing your sales to goals numbers (Enterprise only), and more.
Dynamics 365 Sales is customizable by end-users and doesn’t require coding knowledge. It’s a full CRM solution for salespeople that integrates with Microsoft Office (Outlook, Sharepoint, PowerBI, Flow, and more) and exists in the cloud.