F.A.Q. for
Dynamics 365 Business Central

What applications are available in Dynamics 365 Business Central?

Dynamics 365 Business Central capabilities span financial management, supply chain and inventory management, sales and service management, project and operations management—and includes reporting and analytics, multi-currency, multi-language, multi-company, and data migration capabilities.

Is Dynamics 365 Business Central available in the cloud?

All Dynamics 365 applications are available in the cloud such as the Azure Cloud. Dynamics 365 Business Central is not sold directly from Microsoft and is only available through a Cloud Service Partner (CSP) such as Technology Management Concepts.

How does Dynamics 365 Business Central integrate with other Microsoft Solutions?

Microsoft is the only company that can deliver both the depth of first-party business solutions and fully integrated analytics and productivity at cloud scale. Delivering on this ability requires true SaaS business apps that directly integrate business processes. For example: Microsoft 365 (formerly Office 365) productivity is infused into business processes, e.g. invoices surfaced directly in Outlook vs. opening accounts receivable. Power BI delivers powerful analytics and reporting. In addition, use Microsoft PowerApps for easy integration with external data sources and services.

Which industries need Dynamics 365 Business Central?

Dynamics 365 Business Central currently delivers primarily horizontal capabilities that serve a variety of industries. Reselling partners provide more specific business and industry extensions. Visit Microsoft AppSource for details. If you have industry specific needs beyond Dynamics 365 Business Central and the extensions, work with a Dynamics 365 partner for more comprehensive industry and vertical capabilities. Identify their industry/vertical needs and pass to applicable Dynamics partner.

How do I migrate my data into Dynamics 365 Business Central?

Depending on the finance solution that your business uses today, you can transfer information about customers, vendors, inventory, and bank accounts. You can start an assisted setup guide that helps you transfer the business data. Easily upload files using extensions, for example Intuit Interchange Format (IIF) file to transfer QuickBooks data, or directly import from Excel.

What is the difference between Dynamics 365 Business Central and Dynamics NAV?

Dynamics 365 Business Central is the new version of Dynamics NAV, which will include full NAV capabilities, ranging from financial and operations management to sales and service. Dynamics 365 Business Central be delivered through the cloud, just like Dynamics NAV can be deployed in the cloud or on-premises. Overall, the only difference is the licensing of Dynamics BC.

How much does Dynamics 365 Business Central cost?

The suggested retail price for Dynamics 365 Business Central app is at $70 per user per month with no user minimums. For businesses that have roles that don’t need full user access, team member licenses are available for $8 per month.
See Dynamics 365 BC detailed pricing guide for additional details.

Can I merge two Customers on Dynamics 365 Business Central (BC)?

Yes, you can merge two different customer records and choose the values from each that should be used for the merged customer.

Can I merge two Vendors on Dynamics 365 BC?

Yes, you can merge two different Vendor records on Dynamics 365 Business Central. The merge tool shows you which fields are different and allows you choose the values from each that should be used for the merged Vendor.

Can I reverse a Purchase Invoice on Dynamics 365 BC?

You can correct or cancel a posted purchase invoice. This is useful if you want to correct a typing mistake, or if you want to change the purchase early in the order process.
On the Posted Purchase Invoice page, you can choose the Correct button or the Cancel button. When you correct or cancel a posted purchase invoice, the corrective purchase credit memo is applied to all general ledger and inventory ledger entries that were created when the initial purchase invoice was posted. This reverses the posted purchase invoice in your financial records and leaves the corrective posted purchase credit memo for your audit trail

Can I set up Parent and Child Vendors/Customers Dynamics 365 Business Central?

Yes, you can. If you buy from one Vendor but pay another, identify the Parent Vendor that you pay on the vendor card in the “Vendor No.” field. Purchase transactions then will automatically set the Pay-To Vendor to be this Vendor.

Can I create ACH payment files Dynamics 365 Business Central?

Yes, Business Central has ACH payment file functionality. By using the bank’s required specifications, you can easily set up the file format for generating ACH payment files directly from the Payment Journal

Why is my AP Check not printing when I am using Dynamics 365 BC?

This is a common question. If you are trying to print a check and nothing is happening, check that your Bank Payment Type is “Computer Check”. Also check that the Bank Account on the Payment Line is the same bank that is selected on the Check Report. With both of these values correct, your check will print without issue.

What can I do if I can’t find a page or report on Dynamics 365 BC?

Use magnifying glass in the upper right to Search for any page or report.

Can I save the filters that I always apply to a page Dynamics 365 BC?

Yes, you can save filtered views. On the left hand side of the page, where your filters are, click on the image of a floppy disk. This will allow you to save this filtered view with a name.

I can never find what I need in the D365 BC menu. Can I save the pages I use to my Role Center?

Yes, each page has a “bookmark” image in the top right of the page. Clicking the bookmark will create a link to the page from your Role Center. This change will only apply to the user that made the changes. This is called User Personalization

Can I remove fields and actions that I don’t use on Dynamics 365 BC?

Yes, you can personalize your pages to be specific to how you want them. Click in the gear icon in the top right of Business Central and choose personalize. Once in “Personalize” mode, you can remove fields, action items and more. Once you have completed your changes click “Done” and your personalization will be saved.


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