Healthcare decision-makers may think CRM software only applies to clinics and hospitals. But a Gartner Research survey (March 2017) defines the many levels of health-care delivery services whose revenues fall into these categories—no doubt, each of these “vertical industries” stand to benefit from Microsoft’s Dynamics 365 CRM software.
Gartner identifies these categories to include not only healthcare facilities, but also assisted living, nursing homes, retirement communities, hospital centers, veterinary/animal hospitals, dental services, home health care services, midwifery/childbirth centers, mental health, occupational therapy services and ambulance services, to name a few of the 26 categories Gartner lists.
As such, IT services commonly associated with this sector can impact revenue streams. Legacy IT strategies can result in more expenditures of IT hardware (more servers!) and customization of non-integrated programs and applications; this, instead of embracing new digital strategies that include CRM software to help improve overall patient-care services.
As Forrester implies, the healthcare industry’s reliance on legacy IT services and programs, can complicate efforts to meet compliance issues while, at the same time, building those necessary bridges to their patient communities:
“Clinical quality, the emergence of online channels, consumer-driven plan design — in all of these areas and more, technology strategy and implementation have become central to the success of healthcare organizations.”
Dynamics 365 CRM provides across-the-board solutions to providers who are looking to “proactively engage patients,” as well as enhance care coordination by increasing more opportunity for collaboration throughout the patient cycle.
Contact us to learn more. A TMC, Dynamics 365 CRM consultant can provide answers on how this software can help you meet today’s healthcare-related challenges. Read more about reducing costs while maintaining the highest quality of healthcare.