Microsoft Dynamics 365 delivers all of the pieces of an intelligent business cloud.
Here is what you will get:
Current CRM and ERP cloud solutions will be unified into one cloud service with new purpose-built apps to help manage specific business functions, including: Sales, Customer Service, Finance, Field Service, Operations, Marketing and Project Service Automation. Dynamics 365 takes a new approach to business applications.
Dynamics 365 will be deeply integrated with Office 365 to better connect the enterprise apps with standard office productivity apps (Office 365). This brings together the best of both worlds around business process and personal productivity. Historically users have been the point of integration between business processes and the tools they use in Microsoft Office like email, excel spreadsheets and word processing. This meant a lot of time flipping between apps and a lot of cutting and pasting, or double entry. This is even more common with ERP systems like Sage, SAP, etc. which have no native integration with the personal productivity tools. Dynamics 365 connects the structured workflow of business apps and the unstructured work of collaboration and productivity which empowers employees and gives them a much more productive experience.
Example 1: A sales rep uses Dynamics 365 apps to respond directly to a customer email in Office, using a quote based on information provided by the finance and sales apps, all without ever leaving the Outlook interface
Example 2: A sales rep works on an opportunity in Dynamics 365 Sales module with embedded access to CRM and Productivity tools to more effectively progress the opportunity. The rep can collaborate with team members by sharing real-time updates in Yammer and across Groups, compiling team notes and input on the opportunity in OneNote, and seamlessly generating a quote in Word – all without leaving the context of the opportunity.
Cloud first – Dynamics 365 is designed from the ground up as a true multi-tenant public cloud service on Microsoft Azure, meaning SMBs can get up and running quickly, manage costs and rest assured knowing their data is more protected in hyper-scale, enterprise-class data centers. Dynamics 365 is a cloud service so it will not be available on-premise or in private clouds. Microsoft Azure is the focal point of innovation for Dynamics 365 and Microsoft will continue to adopt Azure capabilities as they are available. Office 365 and existing Apps outside of Azure will be utilized as well, to deliver on the vision as the product grows.
Mobile first – Dynamics 365 is built for a mobile workforce with a consistently great user experience across almost any device or form factor. Customers can access the service through a Web browser (any browser including IE, Chrome, Firefox, etc) or using apps for Windows, iOS or Android devices.
Power BI and Cortana Intelligence are natively embedded to help companies achieve their business goals with predictive insights, prescriptive advice and actionable next steps via workflows. This gives companies a suite of business analytics tools which have the ability to access your data and reports from anywhere, which update automatically with any changes to your data. As an example using Cortana Intelligence will enable cross-sell recommendations to help sales reps predict which products and services a customer will need.
Access to IoT data inside Dynamics 365 for Field Service will enable preemptive action from field service agents by connecting asset monitoring and anomaly detection so they can take action before failures occur, avoiding customer service issues. Azure IoT brings device data to enable preemptive action to business functions like field service.
AppSource is the Microsoft marketplace for business users to find out line-of-business SaaS apps from Microsoft. Microsoft plans to launch with more than 200 business SaaS apps, add-ons, and content packs in Dynamics 365’s initial release. Business applications will be able to adapt and innovate in real-time with a common data model and extensible business application platform
Dynamics 365 apps will:
Use a common data model, shared with Office 365, to simplify data management, adapt and innovate in real-time with integration across all apps and business processes.
Have modular designs, allowing customers to deploy each app independently. They will also be able to pay for each app separately to help lower the cost of the initial purchase and just like with all technologies in the cloud, scale as needed. Additionally all of the apps are designed to integrate with each other, so you can add additional capabilities such as built-in insights, predictive intelligence, and workflow optimization as needed.
Come with connectors that let you integrate with applications and services from Microsoft and our partners – including custom API’s and on premise systems.
Technically savvy customers will be able to use Power Apps, Power BI Embedded, Microsoft Flow and/or Azure platforms services as a consistent business platform they can use to compose new apps and easily extend and modify existing ones.