Dynamics 365 CE (CRM) – TECHNICAL CONSULTANT

WE NEED A TECHNICAL CONSULTANT (D365CRM)

TMC is seeking to add to our Professional Services team a Technical Consultant to work with the Microsoft Dynamics 365 CE (CRM) product line. This position works directly with our clients providing Consulting services. This position is a remote position and you work from your home office. There will be a few times year where onsite is required for company meetings. This position includes the following responsibilities:

Responsibilities:

• Participate in technical Business Process Review and Design sessions with clients.
• Participate in status calls as required.
• Facilitate technical implementation meetings and technical client training.
• Design, develop, test and deploy technical solutions for:
  • D365 CE implementations
  • Integrations between D365 CE and other systems
  • D365 CE Data Conversions
  • D365 CE Migrations
  • Power Pages
  • Canvas Apps
  • Microsoft Azure Solutions (e.g., Function apps, Web apps, Service Bus, Logic Apps, etc.)
  • Reports
• Collaborate with functional consultant lead on client projects.
• Provide end user technical and operational support to clients.
• Provide technical D365 CE or Power Pages Portal training to clients.
• Follow best practices for development and source code storage.
• Prepare technical documentation.
• Execute any Project Tasks assigned by VP of Consulting, Practice Manager or Project Manager.
• Keep up with new releases of D365 CE, demo new features and stay on top of upcoming changes as they relate to client solutions.
• Assist with providing estimates for technical tasks on Statements of Work or Change Requests.
• Participate in technical demos and present functionality to potential clients.
• Assisting other Practice teams with project components that pertain to D365 CE.
• Design, develop and maintain D365 CE IP as identified by the CRM Team.

Essential Skills:

Required

• 5+ years of experience implementing and supporting Dynamics 365 Sales and Dynamics 365 Customer Service.
• Experience with Dataverse, PowerApps and Power Automate.
• Experience with integrating D365 CE with various systems using tools such as Power Automate and Azure Logic Apps.
• Experience with developing custom workflows, plugins, Azure-based processes and client-side functionality using C# and JavaScript.
• Experience with migrating data to D365 CE using tools such as KingswaySoft.
• Experience with implementing and supporting Microsoft Power Pages.
• Experience and comfort level in working with customers remotely by phone and/or MS Teams meeting.
• Proficiency with Microsoft Windows and Microsoft Office Suite.

 Beneficial

• Experience implementing and supporting Dynamics 365 Customer Insights (formerly Marketing) and Dynamics 365 Field Service.
• Experience utilizing Virtual Tables to display data in Dynamics 365 from a variety of external sources.
• Experience with integrating D365 CE with D365 Business Central.
• Experience with Azure DevOps to track work items.
• Experience with other tools within the Power Platform and related services, such as Dataflows, Power BI, and SharePoint.
• Microsoft Power Platform Developer Associate Certification

General

• Excellent verbal and written communication and interpretive skills. Communicating with clients and interpreting their needs will be a daily activity.
• Strong troubleshooting and problem-solving skills.
• Ability to multi-task, strong attention to detail with excellent time management skills.
• Flexible and adaptable to change – we implement change for clients on a daily basis.
• Self-motivated – learning new skills without prompting is expected.
• Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team.