Microsoft Solutions Partner

Your ERP or CRM Isn’t the Problem.

But Your Partner Might Be.

Your Microsoft business solutions should help your team move faster, not work around the system. If your implementation isn’t delivering, don’t settle. We rescue failed projects, rebuild what matters, and design systems that work the way your business actually runs.

Start Your Rescue Today

Why your Microsoft ERP or CRM isn’t working the way it should

65% of implementation projects underdeliver, stall, or fail completely.

ERP and CRM implementations fail for many reasons. But the real failure? Staying stuck with the wrong system—or the wrong partner—out of sunk cost guilt. Our Implementation Rescue Program helps Microsoft users like you fix failed projects, regain control, and finally get the ROI you were promised. 

How do you know if your Microsoft Dynamics implementation is failing?

If you answer “yes” to any of these… it’s time to reconsider.

  • You’ve gone live but your team still works in spreadsheets

  • Users avoid the system or complain about “bugs” and confusion

  • You’ve had to explain your business process multiple times—still wrong

  • You were promised “fast and fixed” but got generic and incomplete

  • You need both ERP + CRM support, but your partner only handles one

  • Your partner isn’t helping you plan for growth or evolve with new capabilities

  • You feel like you’ve outgrown your partner—but they haven’t adapted to meet your needs

Sound familiar?

What causes Microsoft Dynamics ERP or CRM projects to fail?

Generic implementations ignore your unique workflows. Cookie-cutter solutions work for cookie-cutter businesses—but that’s not you.

Fast doesn’t mean right. Rushing past the discovery phase means missing critical requirements that will haunt you later.

Technology is only part of the equation. Without proper training and change management, your team won’t adopt the system—no matter how good it is.

Fixed-price projects often mean inflexible partners who won’t adapt when reality doesn’t match their template.

Go-live isn’t the finish line—it’s the starting line. Without ongoing support, small issues become major problems.

“Compared to other partners, TMC demonstrated extensive experience and core expertise in the MS Dynamics platform. Their SOW was specific, well-informed, and provided realistic timelines. They gave us the space to challenge design decisions and identified the downstream impacts of those decisions.”

C.H.
City of Boise

“The implementation team has been extremely responsive and helpful with any inquiries. Initially, during the go-live phase and even afterward, transitioning to working with real and current data in the new system presented challenges. When I couldn’t resolve an issue, I would email TMC. They consistently provided prompt and precise guidance or intervention within the same day.”

J.E.
Accounting Manager of Financial Reporting at SBCERA

Why clients choose TMC after choosing the wrong partner first

“TMC isn’t focused on penny-pinching; they want up and running independently in your system. The aim to be your best partner, providing licensing, support and ongoing services as you grow with your team”

—
Dylan Vincent
Director of Systems & Continuous Improvement at Coakley Brothers Interiors


“TMC didn’t Sugarcoat things which I didn’t need because I know how these projects go, but it’s always more reassuring that I’m going to be talking to people honestly. About what I’m asking for and the expectations. I know the project will go well because TMC does their job and MPI’s folks have to deliver their side of the requirements.”

—
Randy Burgess
VP of Technology at MPI Media


“I evaluated several partners and unlike other cases where agendas are pushed onto clients, TMC prioritized our requirements over enforcing a preconceived framework. Their customer-centric approach, seeking our best interests, differentiated them. No cramming into boxes or exorbitant charges. It’s refreshing, given how often this occurs in software implementation.”

—

Stephen S.
Administration Support

Our Rescue Case Studies

Parrish

What Makes TMC Different

What makes TMC’s rescue approach better than other Microsoft partners?

Most partners specialize in just ERP or CRM.
We connect the entire Microsoft ecosystem—ERP, CRM, Power Platform, Azure, and Copilot—and bring a modern, future-ready lens to every rescue.

Where others fix symptoms, we fix the system

We don’t just patch broken configurations. We step back with you to understand your industry and business processes, identify where your team is getting stuck, and redesign your system to match the way you actually work.

Smarter systems start with smarter thinking

We help you reimagine how your ERP or CRM can drive real impact—not just through better tools, but by reconnecting your people, processes, and goals. That might look like automating reports that used to take hours, eliminating manual data entry, or surfacing insights that drive better decisions.

We don't sell shortcuts. We build foundations

We’ll never recommend a one-size-fits-all, fixed-price plan that skips discovery. Instead, we help you build a system that scales with you—and gets smarter over time.

That includes:

 Streamlining outdated processes with intelligent workflows

 Streamlining outdated processes with intelligent workflows

 Empowering leaders with real-time, data-driven insight

 Designing for agility as tools like AI evolve and expand

We don’t sell shortcuts. We build foundations. 

We’ll never recommend a one-size-fits-all, fixed-price plan that skips discovery.
Instead, we help you build a system that scales with you—and gets smarter over time. 

Why Clients Leave Their Old Partner for TMC 

What You’ve Seen Before  What You Get with TMC 
Fast-start packages that skip discovery  Strategic planning tailored to your industry + processes
ERP or CRM expertise only  Full Microsoft stack: ERP, CRM, Power Platform, Azure
Tech-first approach with limited business insight  Process-first, people-centered system design 
Temporary fixes that don’t scale  Long-term foundation with built-in adaptability 
Training as an afterthought  Change management + team enablement from day one 

You’re Not the First to Ask. We’ve Got Answers

What do other Microsoft users ask about failed implementations—and how can I avoid them?

We specialize in Microsoft Dynamics 365 Business Central, CRM/Sales, Power Platform, and Azure—including hybrid and heavily customized environments. 

In plain terms: if it runs on Microsoft and your team is struggling with it, we’ve likely seen it—and fixed it—before. 

Not necessarily. We start by understanding what’s working, what’s broken, and what your team actually needs. Sometimes we can recover and realign what’s already there. Other times, a fresh start will save time, money, and future frustration. 

Either way, we’ll give you a clear, honest recommendation—not a knee-jerk re-do. 

Absolutely. In fact, most of our rescue projects start that way. 

We step into projects that have gone sideways—whether they’re live, stalled, or just… not what you were promised. We don’t need to start from scratch to make things right (unless that’s what’s best for you). 

We don’t just add AI for the sake of it. We look at how your business should be operating—and then show you where AI can quietly unlock speed, clarity, and insight. 

That might mean: 

  • Automating repeatable tasks with Copilot 
  • Surfacing insights so your team can make decisions faster 
  • Connecting systems so your people don’t have to play middleman 

If your team’s just getting started, we’ll help you build confidence. If you’re ready to go further, we’ll help you scale strategically. It’s not about the tool—it’s about using it to work smarter, not harder. 

That depends on your system’s condition and complexity. 

Some clients see real progress in a few weeks. Others need a phased approach over a few months. We’ll outline everything in a custom roadmap before we begin—no surprises, no guesswork. 

That’s the question, isn’t it? 

Here’s the truth: most of our clients come to us after working with someone else. We’ve built a reputation on turning that experience around. We’re transparent from the start, we don’t hide behind jargon, and we’ll never promise what we can’t deliver. 

Our goal is to earn back the trust someone else lost. 

We’ve been brought into tough rooms before: siloed departments, frustrated teams, unclear goals—you name it. 

Before we fix the system, we help rebuild clarity and alignment. That might mean helping teams get back on the same page, facilitating cross-functional planning, or simply listening to what’s gone unheard. 

A rescue is part process, part technology—and part people. We’re here for all three. 

 

We follow a proven 5-step methodology that goes far beyond quick fixes. Every rescue starts with a deep assessment of what went wrong—both technically and strategically. From there, we realign your system to your actual business processes and deliver a clear recovery roadmap. Depending on your needs, we’ll optimize what’s salvageable or rebuild where necessary. And we don’t leave you hanging—we provide enablement, training, and ongoing support. 

Here’s our 5-step approach: 

  1. 360° Project Assessment – Tech audit, stakeholder interviews, and root cause analysis 
  1. Business Process Reengineering (BPR) – Align the system to how your business actually operates 
  1. Strategic Recovery Roadmap – Transparent plan with clear milestones 
  1. Rebuild or Re-Implement – Tailored solutions, not one-size-fits-all 
  1. Enablement & Support – Documentation, training, and post-rescue guidance built-in 

We don’t consider your rescue successful until your team is confident, your processes are streamlined, and your system is evolving with your business. After go-live, we stay engaged to help you work smarter—not just harder. That means coaching your team, identifying automation opportunities, and preparing your business for what’s next. 

Post-rescue, we help you: 

  • Maximize your system’s capabilities with guided coaching 
  • Replace manual work with intelligent workflows and automation 
  • Integrate future tools like AI and Copilot at the right time 
  • Build processes that can adapt as your business grows 

Don’t Let a Bad Implementation Define Your Business’s Future

How can I get help with my Microsoft ERP or CRM system right now? 

Switching partners is easier than you think

Request Your Rescue Consultation