Compare Azure support plan options
Microsoft Azure offers multiple support plan options, from Basic support if you are just starting with your digital transformation strategy, to Professional level support to fit larger companies who are relying on the cloud to operate critical business applications and solutions.
From simple storage to complex cloud infrastructures, the TMC Azure cloud allows our clients to scale their cloud environment as their company grows, be adaptive, and reduce costs while benefiting from the highest level of support!
Reduce risk, improve system reliability.
Problem Resolution
Reduce your downtime with a fast and efficient response from your dedicated expert team.
Service Management
Your Account Manager helps you assess, review, define, plan, and deliver your cloud environment.
Proactive Services
Improve your system reliability with assessment, training, and innovative tools for your IT initiatives.
PRICING
Explore Your Options
Basic |
Developer |
Standard |
Professional Direct
|
|
|---|---|---|---|---|
| Price | $0 per month (Included) |
$29 per month | $100 per month | $1000 per month ($0 with Microsoft Solutions Partner**) |
| Scope | ||||
| Billing & Subscription Support | ■ | ■ | ■ | ■ |
| 24/7 self-help recourses | ■ | ■ | ■ | ■ |
| Unlimited support tickets | ■ | ■ | ■ | ■ |
| Azure Advisor | ■ | ■ | ■ | ■ |
| Azure health status notifications | ■ | ■ | ■ | ■ |
| Third-party software Support | ■ | ■ | ■ | |
| 24/7 access to tech support (phone & email) | Email-only | ■ | ■ | |
| Case Severity and response time*** | Sev C: 8 bus. hours | Sev C: 8 bus. hours Sev B: within 4 hours Sev A: within 1 hour |
Sev C: 4 bus. hours Sev B: within 2 hours Sev A: within 1 hour Sev A+: within 15 min |
|
| Architecture Support | General Guidance | General Guidance | ProDirect Guidance | |
| Support API | ■ | |||
| Operations Support | ProDirect Support | |||
| Training | ■ | |||
| Proactive Guidance | ProDirect Guidance |
OVERVIEW
What is the Azure PREMIER Support Plan?
The Microsoft Azure Premier Plan is the highest support plan option offered by Microsoft. This support plan has been built to accelerate your cloud adoption journey through a complete coverage for cloud, hybrid, and on-premises solutions across all Microsoft products
The Premier Support plan is part of the “Enterprise support offering” and is equivalent to the Professional Direct support plan that is available for all Azure users. The Premier support plan, in addition to the Pro-Direct option, includes personalized hand-on assistance and training to maximize your return on investment; as well as a dedicated Technical Account Manager who can drive pro-active support for all your Business solutions (including non-Microsoft Applications).
Proactive Guidance/Training
Not only useful for support but also for training and guidance. The Premier Support plan includes online training and pro-active guidance that allow you to reach your goal and get the most out of your technology investment.
Severity and responsiveness
Severity C – 4 bus. hours
Minimum business impact
The customer’s business is functioning with minor impediments of services.
When you select Severity C you confirm that the issue has a minimum impact on your business with a minor impediment of service.
Severity B – Within 2 hours
Moderate business impact
Customer’s business has moderate loss or degradation of services but work can reasonably continue in an impaired manner.
When you select Severity B you confirm that the issue has a moderate impact on your business with loss and degradation of services, but workarounds enable reasonable, albeit temporary, business continuity.
Severity A – Within 1 hour
Critical business impact
Customer’s business has significant loss or degradation of services and requires immediate attention.
When you select Severity A you confirm that the issue has a critical business impact, with severe loss and degradation of services.
BENEFITS
Benefits of working with a Microsoft Solutions Partner
If you are NOT working with a Microsoft Solutions Partner, your Azure Subscription includes the BASIC Support Plan. You have the possibility to upgrade your support plan to the “Developer” ($29/month), the “Standard” ($100/month) or the “Premier” ($1000/month) support plan at an additional monthly cost.
If you are working with a Microsoft Solutions Partner, you have access to the Microsoft Premier Support Plan at no cost, saving $1000 each month.
This plan gives you 24/7 access to an extended network of Microsoft Business Solutions specialists with the best expertise for any Microsoft products. With the fastest initial response within 15 minutes, the Microsoft Premier Support Plan allows you to focus on your business, not your systems.
