Businesses today are all shifting their operation online, and business owners have purchased the best tools to integrate data and business strategies to help make more informed business decisions.

Even as they strive to get the best technology tools like Microsoft Dynamics 365, their employees’ ability to use these features will determine how well the technology improves business decisions. A team of trained employees will utilize Dynamics 365 fully by forming better customer engagement, finance, order fulfillment, and boost sales and marketing strategies.

Why Training Your Teams on Dynamics 365 is Essential

Whether you’re on Dynamics 365 Business Central  or Dynamics 365 Sales (CRM). having ongoing training and support for your systems will help your team utilize your implemented system to its fullest potential. Here’s what you can expect for your business when you provide training for your team:

  • Stay Competitive: Continuous training keeps your team updated with the most recent functionalities of Dynamics 365 solutions. This gives your company an upper hand over competitors who may not be fully exploiting the platform’s capabilities.
  • Increase Efficiency: By mastering your D365 features, your team has the potential to simplify processes, mechanize tasks, and enhance workflows. This will inevitably lead to a boost in efficiency and productivity.
  • Foster Innovation: By empowering your staff with the proficiency and insights necessary to maximize the use of your solution, you are fostering a culture of innovation. This motivates employees to discover fresh methods to harness the power of the platform for achieving business excellence.
  • Enhance User Adoption: Continuous training sessions help team members in gaining familiarity and assurance with your system. This results in increased usage rates and reduction in mistakes or inefficiencies stemming from insufficient skills.
  • Adapt to Change: As updates and new features like Microsoft’s AI, Copilot, are integrated into Dynamics 365 suite, ongoing training becomes essential for your team. This facilitates swift adaptation to changes, minimizes potential interruptions, and allows for the full exploitation of the platform’s benefits.
  • Optimize Business Processes: With proper training, your team can gain the skills needed to tailor your solution according to your organization’s unique needs and processes. This can lead to streamlined business operations and enhanced performance overall.
  • Reduce Risks: Through adequate training, the chances of errors or security breaches by user mistakes or lack of knowledge. This comprehensive preparation helps reduce risks and protects your company’s valuable data and possessions.
  • Foster Innovation: By equipping your team with the necessary skills and understanding how to maximize the use of your Dynamics 365 solutions you foster a space where creativity and innovation flourish. This enables your employees to uncover new methods of harnessing the platform to bolster business growth and success.

You cannot find employees who have mastered all Dynamics 365 features; hence the next best option will be to train them. There are various learning methods; you can hire an Microsoft Solutions Partner like TMC, to come and have a workshop in your company on how to use Dynamics 365, or your teams can learn online from our training videos. You can have training sessions once a year or once every six months.

The “Scary Thought” we hear from our customers

If you have one employee who fully manages and utilizes Dynamics 365 but gets a better job offer and leaves. What happens then? All the customer relations will stall, the business will not be efficient, and lose track of inventory, sales, and budget.

Many complications could arise, but when you invest in your teams, first, no one would want to leave somewhere they are valued and satisfied; second, even if one or two people go, you are still set, and your business will not stall.

After purchasing your Dynamic 365, have first-hand access to resources, tools, programs, and connections.  The right Microsoft Solution Partner will help you get all your staff trained, and when there are new features and capabilities released, you will be the first to know, helping your business grow and fulfilling customers’ needs.

It is also good to note that being proactive will cost you less than being reactive. Hence train your teams and employees to avoid rushing at the last minute and see the difference in how fully utilized Dynamics 365 features can serve you, return on investment, and success in the world of business uncertainty. Contact us today to learn more!