In the effort to continuously improve our customer services, we are implementing a New and Improved way to contact us to let us know when you need support with your Microsoft product!
And because it is based on the trusted Microsoft Dynamics 365 platform, you can easily submit support cases and receive real-time updates on the status of your case.
Here are some of the features available on your new Support Portal:
- 24 x 7 Access to Create Cases
- Define your Case Priority (from “Normal” to “Business Critical”)
- Attach supporting documentation or files to Cases
- Update your Support Cases
- View details and comments on your Cases
If you already have access to the Support Portal, Sign-In here.
Short answer, no. TMC Support email addresses will be returned and redirected to this registration page.
The good news is that gone are the days where you send an email and wait for a reply, wondering if your request is lost in the sea of emails!
By going directly to the Support Portal, your case is quickly assigned to one of our knowledgeable support representatives who will reach out to you. At that point communication by email is also recorded in the Support Portal so you always know what’s going on with your case.
Simply put – you now have more control and visibility over your support requests. Attach screenshots, choose the urgency with a click of a button, check on the status, even cancel a case if needed.
Plus, your support history is now in one place – helpful to you and helpful to us.