Welcome to the TMC Online Support Portal
How can we help you?

Get support across Dynamics GP/NAV/SL, Dynamics 365 BC, and Microsoft 365;
together with Microsoft Azure and Power Platform.

What is the TMC Support Portal?

In the effort to continuously improve our customer services, we are implementing a New and Improved way to contact us to let us know when you need support with your Microsoft product!

And because it is based on the trusted Microsoft Dynamics 365 platform, you can easily submit support cases and receive real-time updates on the status of your case.

Here are some of the features available on your new Support Portal:

  • 24 x 7 Access to Create Cases
  • Define your Case Priority (from “Normal” to “Business Critical”)
  • Attach supporting documentation or files to Cases
  • Update your Support Cases
  • View details and comments on your Cases

If you already have access to the Support Portal, Sign-In here.

Can I just send an email to the support team like I used to do?

Short answer, no. TMC Support email addresses will be returned and redirected to this registration page.

The good news is that gone are the days where you send an email and wait for a reply, wondering if your request is lost in the sea of emails!

By going directly to the Support Portal, your case is quickly assigned to one of our knowledgeable support representatives who will reach out to you. At that point communication by email is also recorded in the Support Portal so you always know what’s going on with your case.

Why should I use the support portal?

Simply put – you now have more control and visibility over your support requests. Attach screenshots, choose the urgency with a click of a button, check on the status, even cancel a case if needed.

Plus, your support history is now in one place – helpful to you and helpful to us.

How do I get access to the support portal?

It’s easy – just three easy steps:

  1. Request your access by submitting the form, below.
  2. Look for an email from us with your registration link.
  3. Click on the link and get started!

How does the support portal work?

Download the TMC Customer Portal Manual to learn how to use our new support portal.