Technical Support & Tickets

TMC Support

We are here to answer your questions from the simplest to the most complex

Our customer support Help Desk is staffed by highly trained service professionals who are happy to answer your questions, resolve problems, and research solutions. There are four ways to contact us for technical support.  Please follow the instructions for the method that best serves your purpose.

To stay up-to-date with your solution, learn about the best practices and new releases, Let’s connect!

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Welcome to our Help Desk

Please, don’t hesitate to reach us by phone or email for fast and accurate answer

[email protected]

(310) 559-3982 x 799

All support calls and emails are logged into our database for future reference and tracking.

Send a support ticket

To better support our clients we use a Web-Based Help Desk Ticketing System.

This system helps us track, resolve and support issues that you may encounter. Please fill out the form.

Your issue will be entered into our Help Desk System and your dedicated account adviser will respond within 1 business day.

Desktop Streaming

For more detailed concerns, our staff can connect to your system over the web and diagnose, resolve and communicate with you about the problem. We use Desktop Streaming, a secure Web-based screen-sharing solution that enables full remote desktop sharing between your company and TMC. This allows us to provide faster first-time call resolution, while reducing or even eliminating lag time and travel time to your office. Open a support ticket to start this procedure.

Microsoft CustomerSource

As part of your Dynamics maintenance plan, you have access to CustomerSource, Microsoft’s electronic support site. This site can be used to search the Knowledge Base, download updates, provide access to automated fixes, view online training, and find other information resources virtually 24 hours a day. Ask your Account Manager, and he or she will send you your personal access.