Benefits of working with a Microsoft Gold Partner
If you are NOT working with a Microsoft Gold Partner, your Azure Subscription includes the BASIC Support Plan. You have the possibility to upgrade your support plan to the “Developer” ($29/month), the “Standard” ($100/month) or the “Premier” ($1000/month) support plan at an additional monthly cost.
If you are working with a Microsoft Gold Partner, you have access to the Microsoft Premier Support Plan at no cost, saving $1000 each month.
This plan gives you 24/7 access to an extended network of Microsoft Business Solutions specialists with the best expertise for any Microsoft products. With the fastest initial response of one hour or less, the Microsoft Premier Support Plan allows you to focus on your business, not your systems.
+ Maximum Support
Best support in town! You get the fastest response, whenever you need to minimize the business impact of your issue. The only plan that includes support API to manage your cases as well as, operation, and architecture support!
+ Proactive Guidance
Not only useful for support but also for training and guidance. The Premier Support plan includes online training and pro-active guidance that allow you to reach your goal and get the most out of your technology investment.