4. Enhanced Customer Satisfaction
An eCommerce and Microsoft Dynamics ERP integration can keep track of the complete consumer and store owner’s managed experience which can be used to improve your customer satisfaction next time. You can also reach out to customers through the use of mobile devices and social media, both critical aspects of the eCommerce world today.
5. Resource Mobility
Your employees can use a mobile device to access all necessary information from anywhere. They can be free from order processing tasks and focus on other areas such as improving your marketing, boost sales, or improve operations, they’ll be more empowered to help grow your bottom line.
To sum up, with an automated, bi-directional integration, order processing is faster and less labor-intensive. You can connect your eCommerce website directly to your financial software that gives your customer an easy-to-use, but highly customized web store experience. No matter their unique pricing, billing, inventory, etc. Your eCommerce site takes its cues from your ERP software and adapts itself to match your customers’ need.
At TMC, we work to allow your web store and ERP system to always work together; you and your staff will always have up-to-date information to provide better service to more customers with less work. If you want to hear more about how we can integrate Dynamics GP, Dynamics NAV, Dynamics SL, or Dynamics 365 system with eCommerce.