As a mid-sized manufacturing company, you not only have an a few outside sales people as well as a field service tech. In the past you’ve relied on a number of separate programs and apps to not only monitor product on the factory floor, but also handle accounting tasks. Excel, Outlook and a contact management program made up your core on-premise software; furthermore, you’ve pushed back on cloud offerings because of concerns you’ve had about ‘security.’
Now, and with Microsoft’s launch this fall of Dynamics 365, which combines the Redmond giant’s CRM and ERP cloud products “into a single cloud bundle,” the security issues are looking more and more like non-issues. In fact, a recent Deloitte survey of middle market companies indicated only about 24% placed “security risks” as their biggest factor influencing their adoption of the cloud—last year, notes Deloitte, it was at 35 percent.
The new, single-database management system with CRM capabilities will offer an array of scalable modules for financials, field service, sales operations and marketing demands. What’s more, companies that are project-centric can automate project flows and related expense allocations. Moreover, Dynamics 365’s CRM module will enhance customer interactions while identifying preferences and purchase history.
Two purchase options are schedule for release in mid-October. One will include a “Business” platform ideal for SMBs; the other will be more suitable for larger, Enterprise-type deployments.
According to MSDynamicsWorld, Dynamics 365 is not replacing any existing “Dynamics ERP or CRM software, but is designed to “be a complement” to those two robust platforms.
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