Microsoft Dynamics 365 Plans & Business Application
Pricing & Licensing

Microsoft Dynamics 365 simplifies licensing of business applications

Microsoft Dynamics 365 Pricing & Licensing

Sales

Sales
Sales Premium
Microsoft Relationship Sales
Customer Insights
Customer Voice

See pricing >

Marketing

Marketing
Customer Insights
Customer Voice

See pricing >

Customer Service

Customer Service
Virtual Agent for Customer Service
Customer Insights
Customer Voice

See pricing >

Field Service

Field Service
Remote Assist
Guides
Customer Insights
Customer Voice

See pricing >

Finance

Finance
Busines Central

See pricing >

Operations

Supply Chain Management
Project Operations
Business Central

See pricing >

Commerce

Commerce
Fraud Protection
Customer Insights

See pricing >

Human Resources

Human Resources
Guides
Customer Voice

See pricing >

Dynamics 365 Business Applications include
Download the Dynamics 365 Licensing Guide – Nov 2020 >

Dynamics 365 Data Security

Data Security

Dynamics 365 LinkedIn Office 365

Microsoft 365 & LinkedIn

99.9% update SLA

Dynamics 365 Intelligent Technologies

Intelligent Technologies

Dynamics 365 Phone and web support

Phone and web support

Sales Price for user’s first Dynamics 365 app Price for user’s subsequent qualifying Dynamics 365 app
Sales Professional $65 per user/month $20 per user/month
Sales Enterprise $95 per user/month $20 per user/month
Sales Premium $135 per user/month
Microsoft Relationship Sales $162 per user/month
Customer Insights From $1,500 per user/month From $1,000 per user/month
Customer Voice $100
2,000 survey responses per tenant/month.
Marketing Price for organizations without any other Dynamics 365 app Price for organizations with qualifying Dynamics 365 app
Marketing  From $1,500 per tenant/month  From $750 per tenant/month
Customer Insights  From $1,500 per tenant/month  From $1,000 per tenant/month
Customer Voice $100
2,000 survey responses per tenant/month.
Customer Service Price for user’s first Dynamics 365 app Price for user’s subsequent qualifying Dynamics 365 app
Customer Service Professional $50 per user/month $20 per user/month
Customer Service Enterprise $95 per user/month $20 per user/month
Virtual Agent for Customer Service $1,100 per tenant/month
Customer Insights From $1,500 per tenant/month From $1,000 per tenant/month
Customer Voice $100
2,000 survey responses per tenant/month.
Field Service Price for user’s first Dynamics 365 app Price for user’s subsequent qualifying Dynamics 365 app
Field Service $95 per user/month $20 per user/month
Remote Assist $65 per user/month $20 per user/month
Guide $65 per user/month
Customer Insights From $1,500 per tenant/month From $1,000 per tenant/month
Customer Voice $100
2,000 survey responses per tenant/month.
Finance Price for user’s first Dynamics 365 app Price for user’s subsequent qualifying Dynamics 365 app
Finance $180 per user/month $30 per user/month
Business Central Essentials $70 per user/month
Business Central Premium $100 per user/month
Operations Price for user’s first Dynamics 365 app Price for user’s subsequent qualifying Dynamics 365 app
Supply Chain Management $180 per user/month $30 per user/month
Project Operations $120 per user/month $30 per user/month
Business Central Essentials $70 per user/month
Business Central Premium $100 per user/month
Commerce Price for user’s first Dynamics 365 app Price for user’s subsequent qualifying Dynamics 365 app
Commerce $180 per user/month $30 per user/month
Fraud Protection $1,000 per tenant/month
Customer Insights $1,500 per tenant/month From $1,000 per tenant/month
Human Resources Price for user’s first Dynamics 365 app Price for user’s subsequent qualifying Dynamics 365 app
Human Resources $120 per user/month $30 per user/month
Guides $65 per user/month
Customer Voice $100
2,000 survey responses per tenant/month.
Dynamics 365 Enterprise Edition
Dynamics 365 Enterprise Edition

Light users

are often large number of users in an organization that may consume data or reports from line of business systems and who complete light tasks like time/expense entry and HR record updates. In the Dynamics 365 model “light users” are licensed with the Dynamics 365 for Team Members subscription.

Full users

are the users whose work requires use of the feature rich business apps functionality. Examples of full users are sales people, customer service representatives, finance employees, controllers, supply chain managers, etc. These users have also been referred to in the past as Pro users or Power Users. In the Dynamics 365 license model, full users are licensed with either a Dynamics 365 Plan or Dynamics 365 application subscription.