TMC Global: A New Kind of Microsoft Partner

TL;DR: The Microsoft ecosystem is converging into one connected environment, Microsoft is building its partner program around full-stack accountability, and customers now want one partner for their entire environment instead of a different specialist for every layer.

Three of the strongest practices in the Microsoft world had each read that same signal and were already moving toward it. TMC Global is what happened when they aligned and chose to build it together. Here is the story, and why now is exactly the right moment.

What customers want now.

There was a time when a growing business built a bench of specialists. One firm for ERP, another for CRM, a third when they needed Power Platform, someone new again when AI entered the picture. That model made sense when each of those technologies stood on its own.

It does not make sense anymore.

Customers now want one partner who understands their entire Microsoft environment, who is accountable for how the pieces work together, and who is already thinking about what comes next on their behalf. Not a set of vendors who each own a corner. One team that owns the whole picture, and the outcome.

That shift is the single most important reason TMC Global exists.

The market, Microsoft, and customers are all pointing the same way.

Three forces have been moving in the same direction for years, and they have now converged.

The market converged first. Dynamics 365, Power Platform, Azure, and Copilot were built to run as one connected environment, and the businesses on them increasingly operate that way. The old lines between ERP, CRM, apps, and AI have effectively dissolved inside the technology itself.

Microsoft aligned its partner vision to match. Its Frontier Transformation partner program, launched in 2026, formalized where the ecosystem is heading: away from the single-product specialist and toward partners who can span the full stack and stand behind the whole outcome.

And customers arrived at the same place from their own side. They want continuity, accountability, and a partner who is a step ahead of them rather than a step behind.

There is a real gap in the market between those needs and what is on offer. Most partners are either deep but narrow, a Business Central shop or a Power Platform shop, or broad but distant, a global integrator that never quite learns your business. TMC Global was built to close that gap: full-stack capability without losing the high-touch.

TMC Global sits exactly where those three forces meet. That is not a coincidence. It is the point.

A laundry room, a Midwest practice, and 27 million views.

What makes TMC Global work is that its three founding companies were each already moving toward this future, years before it had a name. Every one of them built its reputation the same way: by staying a chapter ahead of its customers.

In 1987, Jennifer Harris and her late business partner and best friend, Brenda Diener, started Technology Management Concepts from a Los Angeles laundry room, with a phone, a desk, and the intent to build something of their own. What they built became one of the earliest and most enduring Microsoft Dynamics practices in the United States, guided by a standard that has outlasted every technology cycle since: a customer’s success is not measured at go-live, it is measured years later, by whether the business is still winning because of what you built.

Around the same time, Judy Thomas was building The TM Group in the Midwest, earning the trust of nonprofits, government agencies, and family offices across Michigan and the entire East Coast of the United States. These are worlds where relationships take years to build, and where staying close to a customer long after go-live is not a nice-to-have. It is the whole point.

Two decades later, Nicola Young and Shane Young built PowerApps911 into the most recognized Power Platform practice in the Microsoft ecosystem. Shane spent 20+ years as a Microsoft MVP and built a YouTube channel to 27+ million views, training more than 15,000 practitioners along the way. That audience did not form around marketing. It formed around two decades of teaching, in the open and at scale.

Three companies, three geographic locations, three specialties, and one instinct in common: get ahead of what the customer will need next and be ready before they have to ask.

They recognized each other instantly, because they were already aligned.

Jennifer had spent years building toward a specific vision: a Microsoft partner a customer could bring their entire environment to. ERP, CRM, Power Platform, AI, one relationship deep enough to back all of it. When AI began transforming what the Microsoft stack could do, she saw the moment to accelerate and went looking for the people who had already built the pieces she wanted to bring together.

That search led her to Judy Thomas. They met at a Microsoft Directions conference in April 2025 and talked for under an hour.

“Every sentence I said she could finish, and every sentence she said I could finish. There was a definite meeting of the minds.”

— Judy Thomas, Founder, The TM Group

Judy went home to Detroit and told her team to stop talking to anyone else. She recognized Jennifer’s vision instantly, because she had spent 42 years building toward the same one. One promise made it easy: Jennifer would take care of Judy’s people.

The same recognition happened when Jennifer brought that vision to Nicola and Shane Young.

“When she brought that vision to us, we recognized it immediately. The same thing Shane and I had been building toward for twenty years, just bigger than we could build alone.”

— Nicola Young, President, PowerApps911

Early in the process the three founding teams shared a dinner. It did not feel like a work obligation. It felt like dinner with people who had been solving the same problem in different rooms for decades and had finally found each other. Someone said that as long as everyone is trying to solve the problem, there is no problem they cannot solve. That has turned out to be exactly right.

None of it took convincing. The alignment was already there. Coming together simply meant they could build the future faster, and bigger, than any of them could alone.

The alignment showed up immediately in the work.

The proof did not wait for the strategy to be finished.

Within weeks of TMC and The TM Group coming together, the teams were sharing work across the two organizations. A customer who needed something TMG had, TMC delivered. A customer who needed something TMC had, TMG delivered. No handoff to a stranger, no loss of context. The relationship stayed exactly as strong, and the range of what it could deliver simply grew.

When PowerApps911 joined, it completed the picture. For the first time, the team designing a customer’s ERP or CRM foundation is the same team building the Power Platform apps, automations, and AI that run on top of that data. One team, one outcome, from the first conversation forward.

The clearest signal came from customers. When TMC sent people to Michigan to meet The TM Group’s clients, some came in curious about what the change would mean. What they found was a team that had flown across the country to tour their facilities, sit with their people, and understand how their business actually runs. It was the same thing The TM Group had done for 42 years, so they recognized it on sight.

“We’ve known you, Judy, and your team for 14 years. But this TMC thing was a black box, and we had no idea what was in it. Once we got familiar with the team, now we understand why you did it.”

— A TM Group client, Grand Rapids, Michigan

Then Judy asked those same customers what their AI plans were. Every one of them had plans. She called Jennifer afterward and told her they were in the right place at the right time, and that they had found the right people to build it with.

Most partners protect what they know. We teach it.

Here is where TMC Global genuinely breaks from the pattern, and where the phrase a new kind of Microsoft partner stops being a claim and starts being a practice.

A lot of the technology industry is quietly built on dependence. The less a customer understands, the more they have to come back, so knowledge gets guarded and the relationship runs on the customer never quite knowing what is possible. It is a common model. It is the opposite of how this company operates.

PowerApps911 built a university. A world-class education program with students across six continents that teaches people what the Microsoft platform can do, what they can build themselves, and where a partner genuinely adds value. Shane Young’s 27 million YouTube views and more than 15,000 trained practitioners came from the same instinct: teach openly, at scale, and trust that people who understand what is possible make better customers, not fewer of them.

That confidence carries a credential most partners cannot claim. Microsoft brings PowerApps911 in to help train its own people on its own products. When the company that builds the platform asks you to teach it, you are not guarding knowledge to stay needed. You are the standard the rest of the ecosystem is measured against.

This is what a new kind of Microsoft partner means in practice. Not a vendor betting on your confusion, but a partner confident enough to make you smarter, because a customer who knows exactly what is possible builds more, asks sharper questions, and stays for the right reasons.

Why now is exactly the right moment.

The timing was not luck. Each of the three founding teams had been organizing around the same shift from their own side. TMC had built deep ERP and CRM expertise and an AI readiness model to carry customers forward. Judy had built methodologies for moving clients through major Microsoft transitions with minimal disruption. Shane’s 20+year relationship with Microsoft’s Power Platform and Copilot teams gave PowerApps911 a direct line into where the platform is heading next.

They were already walking in the same direction. Aligning meant they could walk it together, with the full stack behind them and real momentum, right as the market, Microsoft, and customers all reached the same conclusion at once.

One partner. Every layer. Always a chapter ahead.

700+ active customers. 3,000+ ERP and CRM implementations. 98% client retention. 27M+ YouTube views. 15,000+ practitioners trained. Delivery across every continent except Antarctica.

Those numbers describe three companies that spent decades earning their customers’ trust by staying ahead of what came next. TMC Global is what they built together to keep doing exactly that, now across the entire Microsoft environment. The trust you already have now reaches every layer of your technology, and the next chapter of your business has a partner already standing in it, ready.

Frequently Asked Questions

What is TMC Global?

TMC Global is the parent organization formed in 2026 when Technology Management Concepts, The TM Group, and PowerApps911 came together. Each practice keeps its name, team, and expertise. TMC Global connects them, giving customers access to ERP, CRM, Power Platform, AI, and Azure through one relationship and one accountable team.

Why did these three practices come together?

Because they had each independently reached the same conclusion about where the market, Microsoft, and customers were heading: toward one accountable partner across the full Microsoft stack, instead of a different specialist for every layer. TMC saw it from the ERP and CRM side, The TM Group from its long-term customer relationships, and PowerApps911 from the Power Platform and AI side. When the founding teams met, that shared vision was already in place, which is why the conversations moved so quickly. Coming together let them build it faster and at greater scale than any of them could alone.

What does this mean for existing customers of TMC, The TM Group, or PowerApps911?

The relationship stays the same. The team stays the same. What changes is the depth behind that team and the scope of what they can now deliver. A TMC customer gains in-house Power Platform and AI expertise. A TM Group customer gains access to TMC’s AI at the Core program and PowerApps911’s Copilot capability. A PowerApps911 customer has nearly four decades of ERP and CRM delivery available through the same relationship they already have.

What does the combined practice cover?

The full Microsoft stack: Dynamics 365 Business Central, Dynamics 365 Sales and Customer Service, Power Platform including Power Apps, Power Automate, Power BI and Copilot Studio, Microsoft Azure, Microsoft 365, and Copilot across the full Dynamics suite. Every layer has a dedicated practice behind it.

Is TMC Global women-owned?

Yes. Technology Management Concepts has been women-owned since Jennifer Harris and Brenda Diener founded it in 1987. TMC Global carries that forward.

What is the AI at the Core program?

AI at the Core is TMC’s proprietary program for building AI readiness into ERP and CRM implementations from the start. It covers Copilot configuration, Copilot Studio agent deployment, and structured change management, so customers reach go-live with AI already working in their environment.

Key Takeaways

  • Customer demand led the way. Customers now want one accountable partner across their entire Microsoft environment, not a different specialist for every layer. TMC Global was built for exactly that.
  • The market, Microsoft, and customers all aligned. The ecosystem converged, Microsoft’s partner vision moved toward full-stack accountability, and customers asked for the same thing. TMC Global sits where all three meet.
  • They were aligned before they met. Three founding teams had each been building toward the same future for years. Coming together let them build it faster and bigger.
  • The alignment showed up immediately. Teams sharing work across organizations, customer relationships expanding in scope, and the first combined engagements delivering from day one.
  • A different kind of partner teaches. PowerApps911 built a university, and Microsoft brings the team in to train its own people. TMC Global bets on making customers smarter, not keeping them dependent.
  • One partner, every layer, always a chapter ahead. The full Microsoft stack under one relationship, backed by decades of customers who stayed because the work kept working.