TMC Dynamics GP Experts TMC Dynamics GP Clients

“TMC’s response to our support needs has been timely and accurate. Their consultants and technical personnel are professional and knowledgeable. Our experience with Technology Management Concepts has been positive and we feel fortunate to use their services.”

- LaVonne Leaman
Corporate Controller
First Quadrant, L.P.
Pasadena, CA

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Customer Care Customer Care

At TMC, Customer Care is our primary concern.  Our customers are dedicated a Client Account Manager and a Solutions Consultant to ensure that all of their needs are met quickly and efficiently.

Your Client Account Manager will be introduced to your company at the beginning of your implementation project.  Working closely with your Project Manager, the Client Account Manager is responsible for coordinating all of the activities related to licensing the software needed for your new system.

After the implementation project is complete, your Client Account Manager is responsible for understanding your business, maintaining a strong relationship with you, and providing a single point of contact for all licensing and account related activities. 

Functioning as your primary contact within the TMC organization, your Client Account Manager is the first person to call if you have any questions or additional needs.  From that initial contact, your Client Account Manager is responsible for ensuring that your requirements are resolved to your satisfaction, by calling upon the appropriate TMC resources, from the sales team to application consultants and technical resources.

Your Client Account Manager is responsible for providing assistance with:

  • Licensing questions – Your Client Account Manager can address all of your questions about your Microsoft Dynamics GP licenses and other system components.
  • Upgrades and additional products – Your Client Account Manager will contact you about new product releases and upgrades, and can work with you to identify any additional products that will complement your changing business needs and requirements.
  • Enhancements and Renewals – Your Client Manager will work with you to coordinate your annual licensing renewal and product enhancements.
  • Post-implementation training – Your Client Account Manager will work with you provide any additional training needed after the initial implementation of your new system, whether you have added new users or employees, or if you have purchased additional products and enhancements to your original system.

TMC’s Solutions Consultant works with our existing clients, by conducting research meetings, documenting system and process requirements, providing live product demonstrations and monthly webinars, and by identifying solutions to your ongoing business requirements.  The Solution Consultant is available as a non-billable resource to help you explore the entire Dynamics GP product line, as well as additional products from our ISV partners.

Working together, the Client Account Manager and the Solutions Consultant provide our clients with a wide spectrum of full-service product knowledge and support.  Feel free to direct any questions or concerns to these dedicated professionals.