The Road Less Traveled

Where to Go with your Dynamics GP Implementation partner After Your First 18 Months

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“Companies change their ERP Partner mainly because of lack of support, the need to move to the cloud, larger projects their current partner can’t support, lack of specific industry expertise by their current partner, etc. It is usually around 1-2 years a Dynamics customer will stick with their current partner if things aren’t “going well” before they plan on making a change. Mainly because it’s all too new and too expensive to make a move before that.”

Jennifer Harris, TMC President

Change ERP partner


Where your Dynamics ERP system should be after the first 18 months of an implementation?

If you can’t check off all the boxes in this list….
You probably should be looking for a new partner that can help support you and accomplish those goals.

Is Phase 1 really complete?

It’s been 18 months, so you should be up and running on your ERP software and checked off some critical boxes in your implementation plan.

Phase 1 is typically intended to build a solid foundation, so that any future Phase 2 (or 3, 4 ……) will be stable, and can leverage the work done in Phase 1.

Once Phase is 1 is (truly) complete, it is time for Phase 2.

Let’s Review What Should Be Completed By This Point

Phase 1 | Steps That Should Be Completed

  • Start with the list of Goals, Objectives and Critical Success Factors from the initial implementation & project plan. Has this list been successfully implemented and deployed? Some of these may have been discarded during the first phase, due to time, expense or complexity.
  • Did a “Wish List” of items get created during the initial implementation? Now is the time to address any remaining items here.
  • Review your Process Documentation. Is it up to date, or does it need to be revised to accurately reflect any changes since the initial implementation? You do have Process Documentation, right?  If not, now is the time to start.
  • Has the Team truly absorbed their training? An easy way to check is ask their confidence level in training someone new. You should also ask if they feel the time is right for additional training.
  • Have you kept up with “What’s New” for your system? Microsoft release new features thru a regular update cycle, have you learned about the new enhancements?

OK, Phase 1 is complete!!!

Once Phase is 1 is (truly) complete, it is time for Phase 2.

This is where you can combine your knowledge of “What’s New” and the results from reviewing Phase 1, and determine “What’s Next?”

Is there a Phase 2 or 3 to your implementation?

Modern ERP systems have extensive capabilities, and few initial implementations will attempt to tackle all of them in Phase 1

For many (if not most) companies, the initial implementation of the new ERP system focused on the areas with the greatest need, and other parts of the system were perhaps left off the initial project plan.

With the passage of time, the new ERP system should now be stable, and it is time to look at really maximizing the value the new ERP system can offer.

Let’s look at some potential options for Phase 2, 3, or 4 for your ERP Implementation

Upgrade to most current version of Your ERP System

Move to the Cloud? If you are running an On Premise ERP System, Is It Time to Consider A Move to The Cloud?

Make upgrades easier

Save money on your IT costs

Make your system more flexible

Process Automation:
Create Workflows to Streamline Your Business Operations

With an eye towards minimizing disruptions and maintaining existing levels of efficiency, some manual processes or approvals may have been left in place during the initial implementation. However, manual systems are prone to errors, delays and other issues. Utilizing automated workflows and process approvals will tighten internal controls and improve efficiency.

Human Resources and Payroll

For many initial implementations, an existing reliance on an external payroll provider may have been left in place. In other cases, it might have been decided to minimize the potential disruption caused by replacing both ERP and HR/Payroll at the same time. These capabilities, however, are in the ERP solution, and now may be the time to review the decision to use an outside provider.

Better reporting and analytics

While this is a common area for driving new ERP deployments, the goals and objectives of better reporting can get left behind initially, due to the needs of keeping the operations moving forward.   Don’t let this remain as a permanent state however, since the Business Decision Makers have a real need, and the ERP system can provide it. With the ERP system now stable, it might be time to re-visit the Business Intelligence components of the system and make certain they are being utilized to their potential.

Some examples of more enhanced Analytics are: Power BI Pro – Jet Professional / Enterprise – Solver BI360

Now You Know:

> Where Your ERP Implementation Should be After 18 Months

> What Your Phase 2, 3 & 4 Implementation Options Are

If you haven’t yet finished your Phase 1 Implementation or if your current ERP partner hasn’t engaged with you on next steps for Implementation Phases:

It Might Be Time to Look for a New Partner

Engage Your Current Partner Why You Aren’t There Yet. If You Aren’t Satisfied With Their Answer, It’s Probably Time to Find a New Support Partner for Your ERP System.

Some questions to ask a New ERP Partner:

  • Can they support your growth?
  • Do they have your specific industry knowledge?
  • Do they have Cloud expertise/internal hosting options for you?
  • Etc.

What you need to know about your change of partner

Easy Steps to Changing your partner:

  • Sign the Change of Partner agreement with Microsoft
  • Engage with your new partner to assess the current state of your system
  • Change of partner can be completed, at any time, in just a few days.

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Let’s Talk! Tell us how we can help your ERP Implementation?